Last Update: March 12, 2024

1 – About our Privacy Policy

At ReputationEase, a part of our core values, we prioritize the confidentiality and safety of our client’s data, whether you’re simply visiting our website or are an esteemed customer utilizing our array of products and services.

We firmly believe in the principle of not trading, renting or leasing your information to any third parties without receiving your explicit permission first. This stance is a cornerstone of our operational ethos.

To transparently communicate our unwavering commitment to your privacy, we have established this privacy statement (“Privacy Policy”). Through this document, we aim to elucidate the measures and policies we’ve adopted to safeguard your privacy as you navigate through our website and its sub-domains, as well as in the context of any goods and services you procure from us (collectively referred to as the “Services”).

This Privacy Policy outlines the methods by which we collect, utilize, disclose, and protect the personal information you entrust to us. It also offers insight into how you can manage, access, and amend your personal information.

Should you have any inquiries or require further clarification about this Privacy Policy, please reach out to us at contact@ReputationEase.com.

For our clients within the European Economic Area, unless otherwise agreed upon in specific contracts, the entity responsible for your data is detailed below:

Web Guardians

30 N Gould St Ste R 

Sheridan, Wyoming  82801

United States

2 – Collection of Information

On certain parts of the Website, such as during account setup, contacting us, or requesting additional details, and through our service offerings, we provide you with the option to submit Personal Information. This may include your name, mailing address, email address, phone number, usernames, credit card details, billing data, and other identifiers that, alone or in conjunction, can identify you as an individual (“Personal Information”). (Note: We do not classify de-identified or anonymized data as Personal Information.)

Furthermore, we might occasionally present you with the chance to submit additional details about yourself, such as descriptive, behavioral, preferential, or lifestyle information, to enhance our service and product delivery. The decision to provide this type of information is entirely voluntary.

We may also gather your Personal Information from third-party sources and platforms (e.g., online review platforms, social media, or other internet sites), including when you opt-in for services that require tracking or collecting your Personal Information.

By providing Personal Information, whether directly to us or through third parties as mentioned, you consent to our use and storage of that information in line with this Privacy Policy.

We will hold onto your information for the duration your account remains active or as needed to offer our services. Additionally, we may store your information for longer periods as per our standard business procedures and archiving requirements. Should you wish to deactivate your account or ask us to stop using your information for our services, or if you no longer want us to keep your information, please reach out to us at info@ReputationEase.com. We commit to addressing your request within 30 days and will automatically erase your data 36 months following the end of your contract with us.

Your information will be retained and utilized as necessary to fulfill legal requirements, resolve disputes, and enforce agreements. We also collect analytical data related to this Website’s performance through tracking technologies, which are entirely separate from your Personal Information. (Refer to “Cookies and Tracking Technologies” section below.)

3 – Usage and Sharing of Information

We employ your Personal Information for a variety of objectives based on the nature of the information we’ve gathered from and about you, alongside the specific Services you engage with, to:

  • Address your requests for Services or data;
  • Send you updates and insights about our Services;
  • Confirm your identity and prevent fraud;
  • Process your payments (note: payments are processed by a third-party payment processor, not directly by us);
  • Enhance our understanding of your interests and requirements to improve our Services;
  • Perform analyses, research, and generate reports on our Services’ usage;
  • Communicate with you about our products, services, surveys, or promotions, including those of our partner companies;
  • Customize the content and information we present to you, including targeted marketing and retargeting efforts;
  • Develop, manage, and enhance our Services, including testing and creating new products, features, and services;
  • Investigate and address any reported technical or security concerns on our Sites;
  • Abide by legal obligations and safeguard the safety, rights, properties, or security of our Company, the Services, and the public;
  • Enforce legal terms that manage your use of the Services or your relationship with us;
  • Fulfill any other purpose, given your permission.
  • We may merge Personal Information collected directly from you with data obtained from third parties, using this comprehensive information in line with this Privacy Policy.

Aggregate/De-identified/Anonymous Data: We have the ability to compile, de-identify, and/or anonymize information gathered through the Services, thereby disconnecting it from your identifiable Personal Information (such as your name, address, telephone number, or email address). This processed data can be utilized for various purposes, including research and marketing, without limitation.

4 – Sharing and Disclosure of Your Information

We distribute information with contracted service providers who support our business functions, such as processing payments and orders, conducting fraud investigations, managing bills, hosting services, managing and enhancing data, marketing activities, maintaining security and information, and carrying out analytics. If your services include content generation, we also share information with contracted providers to develop, edit, and/or disseminate such content. We disclose information when we believe in good faith that it is necessary to assist in the investigation of fraud or illegal activities, to probe into breaches of our Terms of Use, and/or to safeguard our rights, your safety, and the safety of others.

Information may also be disclosed (a) in response to legal demands like subpoenas, warrants, court orders, levies, attachments, or orders from a court-appointed receiver, including those from private litigants in civil disputes; (b) when needed to assert or defend our legal rights; or (c) to protect us, our customers, or third parties from potential criminal activities.

We convey information to your agent or legal representative (e.g., someone holding your power of attorney or a legally appointed guardian).

Information is shared with companies providing us with public relations and marketing services, to tailor, assess, and enhance our products, services, and advertising efforts.

In the event of a business transition, such as a merger or acquisition by another company, the successor entity would have access to the information held by Web Guardians, including customer accounts, but would remain bound by this Privacy Policy unless revised. We may also share any gathered information as part of due diligence for such transactions.

We exchange your information with our parent company, subsidiaries, and joint ventures to facilitate service coordination, enforce our terms and conditions, and foster trust and safety.

The delivery of our Services inherently involves utilizing your Personal Information to find additional details about you. This may include searching publicly available internet resources as well as private databases and sites.

The provision of requested Services may necessitate disclosing your Personal Information for actions like posting review responses or engaging on social media platforms. For instance, we might need to reveal your name to a review site to publish a response to a review.

5 – Promotions and Updates

We occasionally use your name and email address to send you information about products, services, special discounts, and promotions related to Web Guardians. You have the opportunity to subscribe to these communications during the sign-up process on our registration page. Honoring your privacy, we provide the option to opt-out of receiving such communications with each message sent to you. For further details on how to decline these communications, please refer to the “Choice and Opt Out” section.

6 – Community Features

Our website includes publicly accessible blogs. Be mindful that any information you share in these spaces can be read, collected, and used by anyone who accesses them. If you wish to have your Personal Information removed from our blog, please reach out to us at info@ReputationEase.com.

7 – Information Management

Upon request, we will inform you whether we possess any of your personal data. You have the freedom to access, rectify, update, modify, or remove your Personal Information from your ReputationEase account profile anytime. To do so, simply sign into your ReputationEase account, navigate to your User Profile, review your Personal Information, and use the provided options to make any desired changes. Should you encounter difficulties editing your Personal Information directly through your account, please reach out to us for support. Our Customer Service team is ready to assist you from 6:00 a.m. to 6:00 p.m. Pacific Time, or you can send an email to info@ReputationEase.com. For requests to erase your personal data from our records, please email dataerasure@ReputationEase.com. Note that the deletion process may require up to 30 days.

8 – Third-Party Personal Information

In delivering our Services, we may receive personal information about third parties from our customers, such as data pertaining to their clients or individuals they interact with professionally or personally. Our handling and disclosure of this information are conducted on behalf of our customers and are subject to the terms of our agreements with them.

9 – Security of Information

We prioritize the security of your personal information. Where relevant, we employ security measures and protocols aimed at protecting the data we collect, including those employed by this Site. Nonetheless, it is important to acknowledge that no website, application, or security measure can provide absolute protection. Consequently, sharing information with us is done at your discretion and risk.

10 – Usage of Cookies and Other Tracking Methods

Like most online platforms, we automatically collect specific types of information. This includes data such as IP addresses, browser types, Internet service providers (ISPs), pages that referred you to us or pages you visit upon leaving, the types of files you view on our site (like HTML pages and images), your operating system, timestamps, and data on your interactions with our site.

Web Guardians, along with our partners, employs cookies and comparable technologies for several purposes, including managing and optimizing the website, tracking user navigation on the site, and accumulating aggregate demographic data about our users. Cookies are small text files stored on your device for record-keeping; they are used by our site to enhance your experience. While you can manage cookie preferences at the browser level, disabling them may restrict certain functionalities or services on our website.

We utilize both session and persistent cookies: session cookies improve site navigation and keep track of your logged-in status, expiring when you close your browser; persistent cookies remain on your device longer, storing preferences and visited pages to personalize your site experience. Persistent cookies can be removed through your browser’s help instructions.

We employ persistent cookies to remember your site visit origins and the specific offers we can present at registration, aiming to tailor and improve your experience. Browser settings allow you to refuse or delete cookies, though doing so may limit your interaction with the site, including logging in.

Our use of third-party analytics, like Google Analytics, helps identify security/performance issues, improve product functionality, and optimize user experience. The specific tools used may vary by device operating system.

Additionally, we and our advertising partners use clear gifs (web beacons or tracking pixels), tiny graphics with unique identifiers, that function similarly to cookies but are embedded invisibly on web pages and in emails. These help us understand user interaction with our site and emails, linking back to personal information for more targeted communication and marketing efficacy.

We also engage in retargeted or interest-based advertising with third-party platforms, aiming to show relevant ads based on your site visits. To opt out of such personalized advertising, you can visit designated opt-out web pages.

11 – External Links

Our website includes links to third-party sites not operated or controlled by Web Guardians. We want to emphasize that we are not accountable for the privacy practices of these external sites. We advise you to be vigilant once you exit our site and to thoroughly read the privacy policies of any website you visit that collects personal data. The privacy policy described here pertains solely to data gathered by our website.

12 – Your Preferences and Opt-out Options

As mentioned previously, you are given the choice to opt out of your personal information being utilized for specific purposes at the time of collection. For instance, if you acquire a product or service but prefer not to receive further marketing materials from us, you can express your preference in the website’s account settings.

Should you decide you no longer wish to receive our newsletters and promotional messages, you have the option to unsubscribe by following the instructions provided in each message or by contacting us at info@ReputationEase.com. Additionally, we provide the ability to opt out of certain types of communications through the user account settings on our site.

13 – Updates to this Privacy Policy

We commit to notifying you of significant changes to our privacy policy by sending an email to the most recent address we have on file or by prominently posting notice of the changes on the homepage of our website before they become effective.

You bear the responsibility of regularly reviewing this Privacy Policy and any related documents. We reserve the right to amend this Privacy Policy at any time.

For any inquiries regarding this Privacy Policy, Web Guardians’s handling of personal information, or your interactions with our website, please reach out to us at contact@ReputationEase.com.